COVID-19 Information - CLICK HERE >>

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COVID-19 FAQS

In these challenging times, the safety of our customers and staff is our top priority so we have taken new measures, in line with the government guidelines, to ensure that our stores are a safe place to shop and work.  We’re continually monitoring this guidance and updating and enhancing our own routines.

Social distancing in store

We ask that everyone who shops in our stores ensures they stay at least 2 meters apart from other customers & our staff where possible.  We are only allowing a maximum of 20 people in our stores at any one time to ensure plenty of space to practise these new safe social distancing rules.  

We also ask that if an area looks busy, please go to a different area first until the area you wish to visit becomes clear.  Avoid close contact with others, this helps ensure the safety of staff and customers.

Hand sanitising & store cleaning

Hand sanitiser stations will be located around each store for customers and staff to use regularly.  

We have also implemented a stringent cleaning routine. Sanitised barriers will be provided to anyone wishing to lie on a mattress or sit on a sofa, please ask a member of staff for more information.

 Personal protective equipment

All our staff have been provided with PPE.  Safety screens have been located all till points to ensure the safety of both our staff and customers.  Also, all card reader will be thoroughly cleaned after each transaction.  Until further notice, we will only be accepting card payments. 

Safe, non-contact delivery & collection

To ensure the safe delivery of your item(s) all our delivery teams have been paired up and issued with a PPE including face masks, protective gloves and hand sanitiser which will be used before and after every delivery.  At Present we are also only delivering to our customer’s front door.  With this in mind, we are currently offering free delivery on all orders over £200 within a 12mile radius of our stores.  We are also offering a ‘by appointment only” collection service.  Please ask a member of staff for more details.

Important note: If you are showing any signs of Covi-19 we ask that you, please ensure you allow the adequate isolation period and shop with us after this time.  Alternately our website is available to browse and shop at your leisure.