Returns Policy & Procedures

If, for any reason, you are not happy with your purchase, please follow the following instructions for returning items.

You must notify us by contacting our Customer Service team either by sending an email to with the order reference number, a quick explanation of the reason why you wish to return the product, photographic proof of the fault or discrepancy and any detail you consider important. We usually answer emails within two working days.

Our customer service team will then contact you to organise a collection and explain all the necessary procedures.

NB - This returns policy only applies to products bought through Please contact one of our showrooms for in store returns policy.

  • How to proceed to a return
  • Damaged/Incorrect item received
  • Unwanted items
  • Made to order Goods Cancellations/refunds